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A team that builds repeat-buying participation into the systems you already run.

More repeat revenue, higher retention, and less reliance on paid acquisition. Every engagement pairs strategy with our own software engineers, who integrate it into the systems you already run and stay on after launch. Here is how we work together.

A strategy session at the whiteboard
STAGE 03 Blueprint signed off
Strategy deliveredYours to keep, build or not

From first conversation to live.

A clear, five-stage engagement. Strategy up front, our own software engineers working alongside your team on the integration, and a partner who stays on after launch.

Senior strategists design the participation model. Our own engineers build it into the systems you already run.

01

Discovery & Scoping

We start from the result you need: more repeat revenue, higher retention, less reliance on paid acquisition. From there we understand your business and customers, align your stakeholders, and frame the scope before any commitment is made.

Scope Card
Stakeholders aligned
Goals and desired state defined
Commercial opportunity framed
02

Strategic Consultation

We identify where participation will create the most commercial value for your brand, and translate it into a clear, defensible strategy you can act on, whether or not we build together.

Strategy Readout Where participation creates the most value
COMMERCIAL CASE INCLUDED
03

Solution Architecture & Integration Plan

We translate the strategy into a tailored engagement architecture, an integration plan, and system diagrams mapped to your existing communication, commerce, and data platforms. Both teams sign off the blueprint before any build begins.

System Blueprint Comms Commerce Data sota. SIGNED OFF BY BOTH TEAMS
04

Engineering & Integration

Our own software engineers work alongside your team to integrate the platform into your existing stack. Whatever you run today, we build with it, with no rip-and-replace.

Integration Map
KlaviyoShopify PlusSalesforceYour APIs
No rip-and-replace
05

Launch & Optimise

We take your campaigns live and stay on as a partner. Ongoing performance reviews, optimisation, and new participation engines as your engagement strategy matures.

Live Performance
+38% engagement at Motor Culture Australia
How it feels to work with Sota

Strategy in the room. Engineers in your stack.

Tangible deliverables at every stage.

Every stage of the engagement produces something concrete that you own.

01

Strategy Readout

A clear strategy for turning attention into participation, with the commercial case behind it.

02

Scope & Success Metrics

Agreed scope, target outcomes, and the success metrics we hold the work to.

03

Architecture & Integration Plan

A tailored engagement architecture, integration plan, and system diagrams for your stack.

04

Built & Integrated Platform

The participation engines, live in your environment and integrated into your existing systems.

05

Compliance Coverage

Permits, certified RNG, terms, audit trails, and arranged scrutineering, in every market you operate.

06

Ongoing Optimisation

Regular performance reviews and new engines, so participation keeps compounding.

Winner 2026 Best Use of Digital Technology Asia Pacific Loyalty Awards
Runs Motor Culture Australia600,000+ members, ~90% repeat customers
Featured on 9 News, Sunrise and the Today ShowOperating at full scale since 2020
See the case study

Start with a strategic consultation.

Tell us about your brand and your goals. We will map the opportunity and show you the repeat purchase this process is built to earn you.

Get In Touch