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DefinitionSota Glossary

Sales promotion

Promotions and customer marketing

A sales promotion is a time-limited marketing activity that gives customers an extra reason to act now, such as a discount, a bonus, a contest, a giveaway or a chance to win. It runs alongside advertising to lift short-term demand and, done well, to bring customers back.

Advertising builds awareness and demand over time. A sales promotion does something narrower and more immediate. It gives a specific reason to act before a deadline, which is why promotions are measured in spikes, sign-ups and redemptions rather than impressions.

What a sales promotion is for

The obvious goal is a short-term lift: more sales, more sign-ups, a bigger launch week. The more valuable goal, and the one most brands miss, is what happens after. A promotion customers simply receive is forgotten the moment it ends. A promotion customers take part in gives them a reason to come back. The first builds a spike. The second builds a habit.

The main types of sales promotion

Most promotions fall into a few families.

Price
Discounts and offers

A percentage off, a bundle, a limited-time price. Effective for a quick lift, but easy to copy and quick to forget.

Bonus
Premiums and rewards

Extra value for acting: a free gift, bonus points, a members-only perk. Rewards the action without discounting the product.

Participation
Contests, prize draws and instant win

The customer takes part for a chance to win. On the right platform, this is the family that creates return, not just a one-off spike.

Where prize-based promotions fit

A prize draw or an instant win is a sales promotion built on participation. Instead of handing every customer the same discount, it invites them to take part, and the taking part is the point. That is what turns a promotion from a cost into a reason to keep showing up. It is also where Sota fits: the compliant platform and infrastructure that brands run prize promotions on, while they run the promotion and own all of their first-party data.

When a promotion has to be compliant

The moment a promotion offers a prize, it becomes a trade promotion and carries rules: how winners are drawn, what has to be disclosed, and in some markets a permit. Those rules vary by country. In Australia, for example, some states require an authority or permit above a set prize value, and there is no single national permit. The prize pool is set and published before a single entry, the draw method is certified, and entries are earned through a purchase or an action. Good infrastructure builds these mechanics in across Australian jurisdictions and on a global scale, so the brand can focus on the promotion itself.

If you are planning one, the practical detail on running prize draws and trade promotions sits on the Sales Promotions page.

Planning a promotion?We build the compliant platform you run it on.

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